Last updated: June 5, 2019
Our Commitment to Privacy
The Information We Collect
We collect your personally identifiable information (“Personal Information”) when you choose to provide such information, such as when you:
- Order products;
- Register for programs and services;
- Make an appointment for a free consultation;
- Request information from us via the Site;
- Participate in online programs;
- Participate in surveys;
- Apply for a Lindora career posting;
- Post messages on online bulletin boards;
- Exchange questions, make comments, and receive information from Lindora staff members;
- Connect with online “WebPals”;
- Participate in live webchats with Lindora customer service representatives;
- Submit information through the “Contact Us” page of the Site; and
- Provide us feedback or contact us via email.
This information can include:
- First and last name;
- Email address;
- Contact information, including phone number and postal address;
- Account credentials, including password;
- Credit card number and account information;
- Weight, physical activities, and various demographic, medical and physical information including information about your diet;
- Professional title and company name;
- Work and educational history; or
- Other content you may provide (for example, when sending us messages through the “Contact Us” page).
If you choose to give us Personal Information, we may use that Personal Information to correspond with you, provide you with requested materials, and contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications by following the “unsubscribe” link or instructions provided in any email we send.
Like many website operators, we collect information that your browser sends whenever you visit our Site in order to improve the overall quality of your online experience. This may include information such as your computer’s IP address, browser type, and browser version; the pages of our Site that you visit; the referring site and search engine keyword that helped you find the Site; and other diagnostic data.
Web Server Logs and IP Addresses. An IP address is a number that automatically identifies the computer or device you have used to access the internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your internet service provider. We may use IP addresses to conduct website analyses and performance reviews and to administer the Site, though we will not combine traffic data with user accounts.
Some of the Site’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about website usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of a website. Some web beacons may be unusable if you elect to reject their associated cookies. We also use tracking technologies such as tags and scripts to collect and track information and to improve and analyze the Site.
Response to “Do-Not-Track” Signals
Some web browsers may transmit “do-not-track” signals to the websites with which a user communicates, though web browsers incorporate and activate this functionality in different ways and it is not always clear whether users intend for these signals to be transmitted. There currently is disagreement, including among participants in the leading internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. We currently do not take action in response to these signals, but, if and when a standard is established and accepted, we may reassess how to respond to these signals.
How We Use Information
We will use your Personal Information only (i) to provide you with requested information; (ii) to communicate with you regarding account status and changes to the policies or agreements relevant to you; (iii) to operate the Site, including to fulfill your purchase orders and guide the weight management programs you enroll in; (iv) to provide marketing materials, communications and information, promotional offers, and newsletters; and (v) for our everyday business purposes.
We also use nonidentifying and aggregate information to monitor the effectiveness of our programs and to let our customers know how we’re doing. For example, we may publish the average weight lost in a 10-week program for a specific population of our program participants without disclosing anything that could be used to identify those individuals.
If you provide your email address, we may send you administrative and promotional emails. Where required in the relevant jurisdiction, we will obtain your consent before sending you promotional emails. If you wish to opt out of promotional emails, you may do so by following the “unsubscribe” instructions in the emails.
How We Disclose Your Data
Disclosures to Third Parties Assisting in Our Operations
We may share your Personal Information under confidentiality agreements and any legally required data-processing agreements with other companies that we work with, or that work on our behalf, to provide specific services, such as the hosting of your applications, email solutions, maintenance services, database management, payment processing for purchases, the monitoring and analyzing of the data and usage of the Site, or the providing of support and maintenance services for the Site, as well as legal, regulatory, audit and other professional advisors. [Please confirm that this list of third parties is reasonably accurate] These companies may use your Personal Information to assist us in our operations or for our legitimate business interests. However, these companies do not have any independent right to share this information.
Disclosures Under Special Circumstances
Specifically, we may disclose your Personal Information in the good-faith belief that such action is necessary to:
- Respond to subpoenas, court orders, search warrants, legal processes or governmental regulations or inquiries, or to otherwise comply with a legal obligation;
- Protect, establish, and/or defend our rights or property;
- Prevent or investigate possible wrongdoing in connection with the Site, including by cooperating with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behavior that is illegal or harmful to other users;
- Protect the personal safety of users of the Site or the public;
- Investigate, prevent, or take action regarding illegal activities or suspected fraud, or as otherwise required by law; or
- Protect against legal liability.
Other Parties with Your Consent or at Your Direction
Our Commitment to Data Security
Links to Other Websites
The Site contains links and connections to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.
Access & Your Choices
At certain locations on the Site where information about you may be requested, you are offered the opportunity to opt out of receiving communications from us. You can view much of the Personal Information that we have collected about you through the My Account section of our Site. In many cases, we give you the ability to update that information directly through the web interface.
Further, you may review and request changes or corrections to your Personal Information that we have collected, including the deletion of your Personal Information and removal of your Personal Information from our databases in order to prevent receipt of future communications, by contacting us as described below in the Section entitled “How to Contact Us.” Please include in your request sufficient information for us to fulfill your request. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Your Role in Protecting Your Privacy
Further, because some information you supply to us is stored in cookies in your computer, and also because email messages you receive may be kept in a file on your computer, it is important that you protect against unauthorized access to your computer.
Whenever you use a shared computer, you should always log into your own account before entering personal information into any website, and be sure to log off when you are finished. If you are concerned about sensitive information that may be stored in cookies, you can use your browser to clear all cookies immediately after you finish your session on our website, and you can print, then delete, email messages that contain confidential information. Lindora cannot protect against access to any information stored on the hard drive of the computer you use.
Children’s Privacy Protection
Under Age 13. The Site is not directed to children under the age of 13, and we do not knowingly collect or retain Personal Information about persons under age 13. We encourage parents and legal guardians to monitor the activity of those under 13 years of age. If you have reason to believe that a child under the age of 13 has provided Personal Information to us without parental consent, please contact us and we will make every effort to delete that data from our databases. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any Personal Information to us or the Site.
How to Contact Us
Thank you for your interest in Lindora.