Privacy Policy

Table Of Contents

Our Commitment To Privacy

Your privacy is important to Lindora. We know that you care about the information you provide to us, and how it is used. We appreciate that you trust us to use this information carefully. This privacy policy explains our online information practices and the choices you can make about the way your information is collected and used. This policy may change from time to time, so please check back periodically. Any changes or updates will be effective immediately upon posting to the website. By visiting and using our site, you are accepting the practices in this privacy notice, including all such changes and updates that have been made as of that date.

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The Information We Collect

We collect and store information you submit on Lindora’s website, and information we receive through our other interactions with you. There are three types of information collected: (a) personally identifiable information that you supply, (b) automatically collected information, and (c) e-mail and posted messages.

  1. Personally Identifiable Information That You Supply
    Through Lindora’s site, you can order products, register for programs and services, submit forms, make requests to receive materials, participate in online programs, fill out surveys, and communicate with Lindora staff members and fellow program participants. The personal information collected on these pages may include a variety of information including your name, contact details, and credit card information. If you join an online or by-phone program, it may also include your weight, your physical activities, various demographic, medical, and physical parameters, and details about the foods you eat.
  2. Automatically Collected Information
    There are certain types of information we receive and store whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain information when your web browser accesses lindora.com. These cookies do not contain any personal data, but they do contain codes which help us identify you in our database. You have the option of disabling your browser’s use of cookies, but if you do so, you will be unable to access certain features of Lindora’s site. We may also collect information related to your IP address, the referring site and search engine keyword which helped you find Lindora, and the pages you visited on our site.
  3. E-mail and Posted Messages
    There are areas in Lindora’s site that allow you to post messages in online bulletin boards, participate in live chat, exchange questions, make comments, receive information from Lindora staff members, and connect with online “WebPals”. By posting, sending or otherwise submitting information in these areas, you are giving us permission to collect, maintain, use and/or publish the submitted information for the purposes described and reasonably related purposes.

We do not currently accept any information submitted to or posted at our website from children under the age of 13. No information should be submitted to or posted at our website by children under 13 years of age without the consent of their parent or legal guardian. We do not allow children under 13 to open an account or to receive direct marketing communications arising from their use of our website and, therefore, we do not provide any personally identifiable information from children under 13 to any third party.

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How We Use Information

Information about our clients or former clients will only be disclosed as permitted or required by law. We reserve the right to contact clients regarding account status and changes to the policies or agreements relevant to clients and other users of our website. Without limiting any of the foregoing, our uses of information about you include the following:

  • We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
  • We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to complete that order.
  • We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to complete that order.
  • We use return email addresses and phone numbers to answer the messages we receive. These email addresses and phone numbers may also be stored so that we can contact you later.
  • You can register with our website if you would like to receive our newsletters, as well as updates about our products and services, and special promotional offers. Unless you indicate otherwise, you may be automatically subscribed to our newsletter mailings when you first place an order with us. You may opt out of newsletter and promotional mailings at any time.
  • We use the weight, health, and activity information you supply to guide the weight management programs you enroll in. Our medical staff may review the information, discuss it with you, and recommend specific courses of action in a phone call or e-mail message.
  • We use non-identifying and aggregate information to monitor the effectiveness of our programs, and to let our customers know how we’re doing. For example, we may publish the average weight lost in a 10-week program for a specific population of our program participants, without disclosing anything that could be used to identify those individuals.
  • We reserve the right to use and release account and other personal information when we believe it is appropriate to comply with the law; enforce or apply our terms of use and other applicable agreements; or protect the rights, property, or safety of Lindora, our clients, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction but does not include disclosing clients’ personally identifiable information for commercial purposes in violation of this privacy policy.

Finally, we never use or share with unaffiliated third parties the personally identifiable information provided to us in ways unrelated to those described above, without providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

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Our Commitment To Data Security

To restrict unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Because some information you supply to us is stored in cookies in your computer, and also because e-mail messages you receive may be kept in a file on your computer, it is important that you protect against unauthorized access to your password and your computer. Whenever you use a shared computer, you should always log into your own account before entering personal information into any website, and be sure to log off when you are finished. If you are concerned about sensitive information that may be stored in cookies, you can use your browser to clear all cookies immediately after you finish your session on our website, and you can print, then delete, e-mail messages that contain confidential information. Lindora cannot protect against access to any information stored on the hard disk of the computer you use.

Although we will use all reasonable efforts to safeguard the confidentiality of the personal information concerning clients and other users of our website, transmissions made by means of the Internet cannot be made absolutely secure. We will have no liability for disclosure of such information due to errors in transmission, unauthorized acts of third parties or through the use of third party cookies including those of advertisers when you view or click on their advertisements. Once you leave our website, you will be subject to third party privacy policies, which may differ significantly from this privacy policy.

As we continue to develop our business, we might sell or buy clinics, subsidiaries, or business units. In such transactions, client information generally is one of the transferred business assets but remains subject to the promises made in the applicable pre-existing privacy policy (unless, of course, the client consents otherwise). Also, in the unlikely event that Lindora or substantially all of its assets are acquired, client information will of course be one of the transferred assets.

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How You Can Access Or Correct Your Information

You can view much of the personally identifiable information that we have collected about you through the My Account section of our website. In many cases, we give you the ability to update that information directly through the web interface.

You can also correct factual errors in your personally identifiable information by sending us a request detailing the error along with sufficient backup information for us to validate the change.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

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How To Contact Us

Should you have any questions or concerns about these privacy policies, please call us at 1-800-LINDORA or send an email to customer_service@lindora.com.

Thank you for your interest in Lindora.

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